Refund Policy

At PetGlow Care, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items

The following items cannot be returned:

Opened or used pet care products
Perishable goods
Gift cards
Sale or clearance items

How to Initiate a Return

To start a return, please contact us through our website with your order number and reason for return. We will provide you with instructions on how to send your item back.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account, then contact your credit card company — it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product, please contact us through our website.

Shipping Costs

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.